Returns and Refund Policy

This Returns and Refund Policy applies to purchases made on tmcparts.com and is operated by:

PowerSolvix, MB
Company code: 307018242
VAT number: LT100018843016

Registered address:
Aušros g. 73-4, LT-28191 Utena, Lithuania

Director:
Tautvydas Gaučys

Contact email: info@tmcparts.com


1. Right of Return

Customers have the right to request a return within 7 business days from the date of delivery.

To initiate a return, the Buyer must contact us via email at:
info@tmcparts.com

and provide:

  • Order number
  • Reason for return
  • List of items to be returned

2. Defective or Incorrect Products

If the Buyer receives:

  • A defective product
  • A damaged item
  • An incorrect product

PowerSolvix, MB will, at its own expense:

  • Replace the product, or
  • Issue a full refund

3. Non-Defective Returns

If the Buyer wishes to return goods of satisfactory quality:

  • Return shipping costs are the responsibility of the Buyer
  • The refund will be issued after inspection of the returned goods

4. Conditions for Returns

Returned goods must:

  • Be unused and undamaged
  • Be in original, intact packaging
  • Include all original parts and accessories
  • Retain original appearance (labels intact, protective elements not removed)

These conditions do not apply in case of defective goods.


5. Refunds

Refunds will be processed:

  • After the returned goods are received and inspected
  • Using the original payment method (Stripe or PayPal)

Refund processing time may vary depending on the payment provider.


6. Return Shipping

The Buyer is responsible for return shipping costs unless:

  • The product is defective
  • The wrong item was delivered

In such cases, PowerSolvix, MB will cover return costs.


7. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged items (unless defective)
  • Items returned without original packaging
  • Items returned after the return period

8. Contact Information

For all return and refund inquiries, please contact:

PowerSolvix, MB
Email: info@tmcparts.com

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